The Costs of Distrust

Trust thought for the day - think about the financial costs of distrust....

Entire industries are created on the assumption that others are not trustworthy. (Think of the money you would save on lawyers if there were more trust!?)

The bureaucracy of many business relationships, with suppliers in particular, has total distrust as the starting point. What's even more galling is that all the accompanying procedures, contracts, rules, hoops to jump through which are put in place because of lack of trust don't actually result in greater trustworthiness or trust either! In fact they arguably feed mutual distrust.

Fun meeting today with Mark Miller exploring ideas about new thinking on supply chain relationships if mutual trust were the starting point rather than mutual distrust. Fingers crossed our little project idea gets funding. Anyone want to join in/joint fund, get in touch.

Anyone got any papers/reports on this - love to see. Perhaps Kent Grayson, Steven Tiell, Paulo Finuras, Roger Miles, Carlos Ignacio Gutierrez, PhD, Dr Raj Thamotheram?