The Diversity of People and Perspectives

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Trust thought for today - about the amazing diversity of people and perspectives and how it messes up our judgement and how what we think is predictable isn't.

Just finished Noise. SO excited to see that what I called the Dynamics of Trust they call Noise.

Trust, which is basically the same as decision making under uncertainty, is subject to massive variables and inconsistencies based on what I listed as genetics, body chemistry, heuristics and biases, upbringing, experiences, culture, context, identity, friends, media, politics, what happened just now and loads more.

It wasn’t really in the trust or behavioural science literature I had to pull it together from various areas and didn't really know what to say about it, so I stuck it at the back of the report, but now I see I was right. Hurray!

They show that experts even in seemingly predictable fields like finger print analysis, medical diagnosis or criminal sentencing diverge wildly in their judgements because of these factors and that expert judgements are really not that trustworthy and ‘reputational’ expertise pretty fictional!

So as we both have concluded human judgement and rationale for trust and distrust much more tricky than we all think!

BTW Henry Leveson-Gower FRSA re our previous conversation, worth looking at this.

www.tigtech.org Pages 60-66.



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How to Avoid Catalysing Distrust

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The Value of Inclusion of Citizens and Other Stakeholders in Decision-Making