Psychological safety is critical for trust
Trust thought for today - I too am getting asked alot about psychological safety, which is critical to trust.
Inclusion is an important quality of trustworthiness, but if when you include people who then tell you things you don't want to hear, or who you don't listen to because they aren't important enough, or senior enough or or or or, so they are ignored or silenced. Easy to talk about psych safety, but doing it is harder than it seems.
Perhaps the most important finding of my trust research is the importance of taking seriously the perspective of the people you don't take seriously.
Interesting here from Rachel Botsman on that subject.Trust thought for today - I too am getting asked alot about psychological safety, which is critical to trust.
Inclusion is an important quality of trustworthiness, but if when you include people who then tell you things you don't want to hear, or who you don't listen to because they aren't important enough, or senior enough or or or or, so they are ignored or silenced. Easy to talk about psych safety, but doing it is harder than it seems.
Perhaps the most important finding of my trust research is the importance of taking seriously the perspective of the people you don't take seriously.
Interesting here from Rachel Botsman on that subject:
I'm being asked a lot of questions lately around psychological safety and its relationship to trust. Psychological safety is not the same as comfort.
The term “psychological safety” has been around since at least 1999, when Dr. Amy Edmondson conducted an influential study that showed that a team’s success will largely boil down to whether individuals in that team feel safe taking risks. Even if this doesn't work, will my team give me the benefit of the doubt?
Psychological safety doesn't mean making a team environment so comfortable that people take no risks and go nowhere new. This is important for teams to keep in mind as I've heard many leaders talk about wanting everyone to “feel comfortable" at work.